Hassle Free Returns
At Bold Mats, you may return any new, unused, resalable items within 60 days of purchase. You don't like it? Then don't keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what item(s) are being returned and in order to get your refund quicker. Please note that some item(s) ship directly from the manufacturer, so some returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the item(s) to the return address provided, and we will credit you back the amount you paid for the product(s), minus our original shipping cost, once the item(s) is received. The shipping cost will be provided for you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Although rare, shipping damages do occur. If your item(s) arrives damaged, please contact Bold Mats immediately. We will reship the damaged item(s) at no cost to you. We will work with you to quickly identify and replace the damaged item(s), and we will submit a claim directly to the shipping company. Please note that we are unable to expedite shipment on a replacement part or item.
Bold Mats will allow you to exchange any unused, resalable item(s) within 60 days of purchase for a different product. Please contact our customer service before sending any item(s) back to exchange so that we know that item(s) are being exchanged and which item(s) to ship out for the exchange. Please note that some item(s) ship directly from the manufacturer, so we will provide the address to send the exchanged item(s). Once this information is given, simply ship the item(s) back to to the address provided and let us know what you would like to exchange the returned item(s) for. Once the returned item(s) is received, we will ship out the new item(s) to you free of charge. If the new item is more expensive, you will simply pay only the difference in price. If the new item is less expensive, you will be refunded the difference in price. Please note that the customer is responsible for the shipping costs back to us in the event of an exchange, except in the rare instance of a product defect. If there is a product defect, we will pay to ship the item back to us.
We guarantee our products to be free of defects in material and craftsmanship for up to one full year from the date of purchase. If an item is found to be defective within that time, Bold Mats will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Please note that normal wear and tear and damage from improper use, storage, installation, or maintenance is not covered under this warranty.
Bold Mats will ship to freight forwarding companies in the continental United States. However, in the event that a product is found to be defective that has been taken out of the country (including but not limited to these instances when freight forwarding companies ship to locations outside of the continental United States), the customer is responsible for all duties, taxes, and shipping charges incurred to get a replacement product. This includes shipping charges to get the defective product back to Bold Mats and shipping charges to ship a replacement product to the customer out of the continental United States. If in the event the customer does not pay shipping charges, this warranty is void.